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OpinionCategory

Don't take opt-ins for granted

by Adam Kleinberg

Don't take opt-ins for granted

It's a great moment for a brand when a customer opts-in for their communications. Sure your goal may be to get millions of people to raise their hands and say "yes, I want to hear from your brand." But each and every one of those relationships you create is a human being with a wallet that is doing you the honor of inviting you to come visit their inbox.

That is a gesture of trust, so it really reflects poorly on you if you violate that trust.

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SXSW: Growing beyond growth

by Adam Kleinberg

SXSW: Growing beyond growth

Al Gore discussed The Future with Walt Mossberg from the WSJ at SXSW this weekend. His new book discusses six shifts that reshaping our planet. One shift that was of particular interest for marketers: an over-reliance on the concept of growth as the core metric for success in society.

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Motley thoughts from SXSW 2013

by Adam Kleinberg

Motley thoughts from SXSW 2013

SXSW may be known as a launch-pad for startups like Twitter and Foursquare, but like anything that grows big, it has evolved. Just this morning, a Austin newspaper ran a story on how start-ups are having a difficult time launching here.

That may be the case, but SXSW still remains one-of-a-kind and I continue to come year after year. Here are a few thoughts on why.

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Adam Talks Data-Driven Creative in AdAge

by Traction

Adam Talks Data-Driven Creative in AdAge

"Boy, your creative must really suck."

Never one to mince words, Traction CEO Adam Kleinberg expanded on his issues with data-driven creative in the latest edition of AdAgeChampioning the value of "insight" as a valuable creative tool that should not be spreadsheeted away - Adam had choice words for fans of Big Data.

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5 things I learned buying a car

by Adam Kleinberg

5 things I learned buying a car

Last weekend, I bought a new car. It was the culmination of a month of research, soul searching, exploring, negotiating—and driving. I tried to observe the process I went through as a consumer to see if I might learn something about marketing.

I did.

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