Actually listening to people reduced in-house agency workload by 25%.
ClientA Top 20 Bank
The deluged in-house agency at one of the top 20 banks in the US (not being mysterious, we have an NDA) had a mandate: reduce workload by 25%—Fast. Our consultants talked to teams, reviewed Adobe Workfront, pored over briefs, and found the friction. We made over twenty recommendations to improve ops. And did it all in four weeks.