Actually listening to people reduced in-house agency workload by 25%.

The deluged in-house agency at one of the top 20 banks in the US (not being mysterious, we have an NDA) had a mandate: reduce workload by 25%—Fast. We tapped a consultant from our collective that had tackled similar challenges in her previous role at a large financial institution. Our consultants talked to teams, reviewed Adobe Workfront, pored over briefs, and found the friction. We made over twenty recommendations to improve ops. And did it all in four weeks.